Terms & conditions

Last updated: 10 November 2026

About us

Samuel G Creative Studio is a small family business run by Gobinath Kanagarajan, based at 69 Hansell Drive, B93 8RG. Email: SamuelGCreativeStudio@gmail.com. Cards are designed and drawn by our young artist, with every order handled and checked by an adult.

Ordering

• You place an order by completing the order form and paying through our secure payment provider, Stripe.
• Your order is accepted when we email you a confirmation. If we can't fulfil an order (for example, if we can't meet your date), we'll tell you and refund you in full.
• Please check all the details you give us (names, spelling, message, address), as we'll draw and write exactly what you ask for.
• We may decline requests we don't think are suitable for a young artist to draw, including content that is offensive or uses other people's logos or characters in a way we can't reproduce.

Prices and payment

• Cards are £4.50 each, including standard UK delivery. Express delivery is £1.00 per order.
• Prices are in pounds sterling and are shown before you pay. The price you pay is the price at the time of your order.
• Payment is taken in full when you order. Card payments are processed by Stripe; we never see your card details.

Your card

Every card is hand-drawn, so it will differ from the example photos. Colours and details may vary slightly. That's what makes each one unique.

Delivery

Delivery details, times and what happens if your card is late or lost are explained on our Delivery page.

Cancellations, returns and refunds

Because cards are personalised, the 14-day change-of-mind right doesn't apply, but we'll always put things right if there's a problem. See our Returns & refunds page.

Artwork

All designs remain the original artwork of Samuel G Creative Studio. You're welcome to share photos of your card. Please don't reproduce or sell the designs.

Our responsibility to you

If we fail to meet these terms, we're responsible for loss you suffer that was a foreseeable result of our mistake, up to the amount you paid for your order. Nothing in these terms limits our liability where it would be unlawful to do so, or affects your statutory rights as a consumer.

Your personal information

We use your information as described in our Privacy policy.

The law

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your local courts.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.